Frequently Asked Questions

General Questions

I have never sought professional help before, and I am nervous. What can I expect?

Seeking professional help for the first time can be a nervous experience, especially in the context of online therapy. You may wonder what to expect during your sessions.

First and foremost, you can anticipate a warm and supportive environment. Warwick is trained to create a safe and non-judgmental space where you can openly express your concerns and feelings.

During your initial sessions, Warwick will engage in an assessment process. They’ll ask questions to better understand your background, current challenges, and what you hope to achieve through therapy. This assessment helps them tailor their approach to your specific needs and goals.

Confidentiality is a fundamental aspect of therapy. You can trust that your sessions will remain private. Warwick adheres to strict ethical guidelines and won’t disclose your information without your consent, except in cases where there’s a risk of harm.

Therapy is a collaborative journey. You and Warwick will work together to identify and address the issues that brought you to therapy. You’ll have the opportunity to set goals and track your progress.

One of the advantages of online therapy is its flexibility. You can often choose the time and place for your sessions, making it easier to fit therapy into your schedule.

It’s important to understand that therapy is a process, and positive changes often occur gradually as you learn to manage your challenges and emotions.

Lastly, don’t hesitate to provide feedback to Warwick. Your input is valuable, and they are open to adjusting their approach to better suit your needs.

In summary, while it’s natural to feel nervous, taking the step to seek professional help, even in online therapy, is a courageous decision. Many individuals find that therapy greatly enhances their mental and emotional well-being, and you’re not alone on this journey toward personal growth and healing.

What are the benefits of predominantly being an online service only?

Our online therapy service, also known as Telehealth, provides several advantages for our clients. Firstly, you can access our services from anywhere in the world, making it a highly convenient option. Additionally, our online therapy sessions are 100% secure, providing a safe and confidential environment for our clients.

We offer a cost-effective solution for individuals who cannot afford traditional therapy or who do not have the time or resources to travel to a physical location. Our services are particularly well-suited to busy parents who have limited time to attend in-person sessions or arrange childcare.

While we recommend a quiet, uninterrupted space for therapy sessions, we understand that this may not always be possible, especially for single parents. Therefore, we are flexible in accommodating interruptions if clients need to attend to their children during a session.

Please note face to face sessions will become available soon on Palmers Island, NSW.

I am currently taking medication for my mental health, but I don't feel like it's working effectively. What can I do?

While medication can be a useful short-term solution and can act as a circuit breaker in certain situations, it doesn’t address the root cause of the issue and may even exacerbate the problem, as research has shown. At Life’skool, we believe in empowering our clients to determine the best course of treatment for their individual needs.

I’ve been COVID-19 vaccine injured and I’m struggling with what I’ve been finding out about the pandemic. What can I do?

We understand that being injured by the COVID-19 vaccine, or having a loved one who has been, can be a difficult and confusing experience. You’re not alone in this, and we’re here to help. Our team is actively working to compile resources to support individuals and families affected by vaccine injuries.

In the meantime, we encourage you to book an appointment with Warwick here, who can assist you in navigating the challenges you may be facing. He is equipped to provide you with information, guidance, and support, to help you make informed decisions and move forward.

I have a question that isn’t listed here?

No problem. Click here and complete our contact form. We will respond to you within 48 hours.

The Documentary Film

What is the film about?

Beautiful Souls is a revolutionary observational documentary that follows the journey of a single mother on a mission to comprehend the crisis of child mental health disorders and inspire radical changes in how we perceive them.

Through captivating and emotional narratives of families with children who experience behavioural challenges, the film brings to light the flawed systems that fail them. It documents the parents’ battles to keep their families together, often while struggling with their mental health.

The film provides a poignant view of the immense suffering families face behind closed doors, and how their future is often uncertain. Beautiful Souls challenges us to shift our focus from asking what’s wrong with our children to evaluating what’s wrong with the systems and how we can improve them.

The film shares the personal and intimate journeys of Becca and the families she encounters. Becca collaborates with a team of experts to take families on a transformative journey to wellness, revealing what it takes to achieve a healthy and fulfilling life.

Beautiful Souls also sheds light on broader issues, including the lack of support for overwhelmed families and the misinformation they receive, the inadequate knowledge and resources that constrain and fail the education system, the potential consequences of relying on a “one pill to save them all” approach, and the uncertainty of “future” dreams for neurodiverse children.

What is the current status of the documentary's production?

We are currently in the development stage of the documentary, building our team and fundraising. We are speaking to philanthropists who have a dream to make a difference in mental health and have always to be part of a film. We are aiming to be in pre-production before the end of 2023 and in production early 2024. 

Where can we donate to the film?

If you’re interested in making a donation to support our film, you can do so through our fiscal sponsor, Documentary Australia Foundation. As a registered charity, all donations made through their platform are tax deductible. You can donate directly through their website by clicking the link provided here. We are grateful for any support we receive, and every contribution helps us bring this important, inspirational story to the screen.

I have an aligned business, are you looking for any more partners or sponsors?

Yes, we are always interested in exploring potential partnerships and sponsorships with aligned businesses. Please feel free to provide more details about your business and how you believe we could work together to support our shared goals. We look forward to hearing from you and learning more about how we can collaborate. You can contact us here.

Psychological Therapy

What is a Mental Health Care Plan (MHCP) and why do I need one?

A Mental Health Care Plan is how the government is supporting your individual mental health needs; once you pay to see a registered psychologist, they will rebate you some of the money for the session, just like seeing a doctor or specialist. The MHCP is a way of tracking your progress through a GP and making sure you are getting the Mental Health Care you deserve; it holds the GP and Psychologist accountable.

How do I obtain a Mental Health Care Plan (MHCP)?

To obtain a Mental Health Care Plan in Australia, you’ll need to follow these steps:

  1. Schedule an appointment with your general practitioner (GP) or doctor.
  2. During the appointment, discuss your mental health concerns with your GP and explain why you believe a Mental Health Care Plan would be beneficial for you.
  3. If your GP determines that you meet the criteria for a Mental Health Care Plan, they will prepare and provide you with the necessary documentation.
  4. The Mental Health Care Plan includes a referral to a mental health professional, such as a psychologist or psychiatrist. If you would like to use Warwick’s services, you would ask them to write Warwick McClelland on the referral.
  5. With the plan and referral in hand, you can then make an appointment with Warwick.
  6. When you visit Warwick, he will assess your condition, provide treatment, and work in collaboration with your GP to monitor your progress.
  7. The Mental Health Care Plan allows you to receive Medicare rebates for up to 10 sessions per calendar year with your chosen mental health professional.
  8. After the initial six sessions you will need to schedule a review with your GP. During this review, your GP will assess your progress.
How can I find out how many sessions I have left under my Mental Health Care Plan (MHCP)?

To find out how many sessions you have remaining under your Mental Health Care Plan (MHCP) in Australia, you can follow these steps:

  1. Contact your current mental health professional you have been seeing under your MHCP. They should have access to your treatment records and be able to provide you with information on the number of sessions you have used and the sessions remaining.

  2. Speak with your GP, who initially prepared your MHCP, as they can also provide information about your remaining sessions. 

  3. You can contact Medicare, the Australian government agency responsible for managing healthcare benefits, to inquire about your remaining sessions under the MHCP. They can provide you with information on the number of sessions you have used and the sessions remaining. To do this online, you can Log into your My Gov account. Click through to Medicare. Then go to the ‘History and statements’ tab and click ‘Medicare claims history’. 

What can I expect from a typical therapy session?

Sessions involve a combination of education and explanation, and experiential exercise. Explanations are needed so that the client’s conscious mind understands the models of therapy being offered, and can gain insights into themselves. Experiential exercises generally involve the client closing their eyes and having a guided and supported internal experience so that change can occur at a deeper and more enduring emotional level.

There is not a one-size-fits-all approach, although a willingness to engage in exercises is a must if an individual is to have significant positive shifts.

Do the therapy exercises involve going into a deep trance state or hypnosis?

Clients are in complete control of their own experience when engaging in therapeutic exercises. An open-minded and curious attitude towards the experience is necessary to benefit from the exercises, but no other pre-requisite prior experience is necessary.

How many sessions are typically needed?

While there is no one-size-fits-all approach to psychological therapy, many people can experience significant shifts in just a couple of sessions. There is always the option to engage in additional sessions, but the aim is to create some quick shifts and empower the individual to be their own agent of long-term sustained change.

Who should participate in the therapy process?

Ideally, both parents should engage in individual therapy sessions in order to maximise the chances of meaningful positive change. However, in many cases, this is not possible, so any individual can benefit from ‘doing the work’ under Warwick’s guidance.

What do you mean when you say “We work with people, not labels”?

It doesn’t matter what challenges you present with as we work with the core and essence of you to get to the root cause. So, whether you present with anxiety, fears, addictions, or depression, or you have been diagnosed with ADHD or any other label, we do not let these labels or conditions define you.

The fundamental question we ask is NOT what is wrong with you, but what has happened to create certain weaknesses or blind spots, and how we go about reducing the impact of these relative weaknesses.

What type of mental health disorders do you work with?

Even though we see labels as limiting to the individual in so many ways, some of the descriptors or labels that are commonly used and will be improved by therapy include (but are not limited to): Depression, Anxiety, Low Self-esteem, Anger Management, Difficulties with Focus and Organisation, Grief/Bereavement, Coping with Separation/Divorce, Stress management, Trauma including PTSD, Relationship issues, Adapting to Life Changes, Social Anxiety/Difficulties, Panic, Phobias, Eating disorders, and Misuse of Drugs and Alcohol.

An individual does not need to identify as having any of the above-listed struggles in order to benefit from therapy. No one is perfect, and everyone can benefit from the processes offered in order to become the best version of themselves.

You mention using the Enneagram, what is it?

The Enneagram is a system that assigns people to 9 different personality types based on their core motivations, emotions, and characteristics. It’s like a map that helps you understand why you think and act in certain ways, and how you can improve and grow as a person. The Enneagram doesn’t put people into a box, but instead offers insights and understanding that can lead to personal growth and self-awareness.

The Enneagram is a very helpful tool for identifying the unconscious patterns at play in an individual that can then be addressed in the therapy process.

Got another question?

Contact us here.


My mission in life is not merely to survive, but to thrive.’ Therapy can help you thrive

Maya Angelou